Refund policy

Return & Refund Policy – BEARBOO

 

At BEARBOO, we want you to be completely happy with your purchase. If you receive a product that is damaged, defective, incorrect, or different from what you ordered, we’re here to help.

1. Eligibility for Returns

Products may be eligible for return or exchange if:

  • The product is damaged or defective when received.
  • You received the wrong product or size.
  • The product received is significantly different from the product ordered.
  • The product is unused, unworn, unwashed, and in its original condition.
  • Original tags, packaging, and accessories are intact.

2. Return Request

To request a return, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Customer name
  • Reason for return
  • Clear photos/videos of the product, if applicable

Our team will review your request and provide return instructions if approved.

3. Non-Returnable Products

Returns may not be accepted for:

  • Products that have been worn, washed, altered, or damaged after delivery.
  • Products without original tags or packaging.
  • Products returned after the eligible return period.
  • Products damaged due to improper use or care.
  • Personalized or customized products, where applicable.

4. Exchange

If you receive an incorrect, damaged, or defective product, we may offer a replacement or exchange, subject to product availability.

If the requested replacement is unavailable, we may provide a refund or another suitable resolution.

5. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the original payment method.

Refunds may take 5–7 business days after approval, depending on your bank or payment provider.

6. Shipping Charges

Original shipping charges are generally non-refundable, except when the return is due to an error on our part, such as receiving an incorrect, damaged, or defective product.

Return shipping charges, where applicable, will be communicated before the return is processed.

7. Damaged or Incorrect Orders

Please check your order when it arrives.

If your product is damaged, defective, or incorrect, contact us as soon as possible with photographs/videos of the product and packaging.

We will review the issue and provide the appropriate resolution.

8. Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible and the standard return policy will apply.

9. Contact Us

For return, exchange, or refund requests, please contact us:

BEARBOO / SLV Industries
Email: bearbookids@gmail.com
Phone: 9246493339

Address:
SLV Industries
Opp. Kabela
4th Cross Road
D.No. 25-29
Vijayawada – 520012
Andhra Pradesh, India

Please include your order number when contacting us regarding a return or refund.