Privacy policy
Last updated: October 16, 2026
BEARBOO, operated by SLV Industries ("we," "our," "us"), owns and operates the e-commerce website https://bearboo.in (the "Website" or "Store").
ABOUT OUR STORE AND WHAT WE DO
BEARBOO is an Indian Direct-to-Consumer (D2C) kidswear and children's essentials brand created with the motto "Made for Little Ones. Loved by Parents." We design, showcase, market, and sell premium, skin-friendly, and thoughtfully crafted clothing, bedtime essentials, and nursery lifestyle products for babies, toddlers, and young children.
Through our website https://bearboo.in, customers (primarily parents, guardians, and relatives) can browse our catalog, select appropriate sizing and variants, place online orders, make payments through authorized Indian payment channels, track shipments, and receive doorstep deliveries across India.
PRODUCTS WE SHOWCASE AND SELL ON OUR STORE
Our website displays, takes orders for, and sells the following specific product categories and items:
1. Nightwear Collection (Unisex & Kids Pajama Sets):
- Pure cotton and soft muslin night suits for infants, toddlers, and kids.
- Unisex two-piece pajama and shirt sets with playful prints (including Air Balloon, Aqua Fun, Lovely Train, Color Dies, Polka Dots, Hearts Muslin).
2. Casual Wear Collection:
- Girls' Wear: Breathable cotton frocks, bubble hem dresses, The Blossom Meadow frocks, peplum sets (such as Ruby Peplum), strawberry gingham dresses, citrus ruffle co-ord dresses, jumpsuits (Green Marine), and ruffled checks outfits.
- Boys' Wear: Everyday coordinate sets, resort wear, button-down cotton shirt and shorts sets (including Tiny Forest, Seaside Cotton, Rainbows Seersucker, and Beach Picnic co-ord sets).
3. Bathrobes Collection:
- High-absorbency, extra-soft bathrobes for babies and toddlers.
- Premium waffle weave bathrobes and multi-layered organic muslin bathrobes (available in earthy, calming shades like Beige and Green).
4. School Bags & Backpacks:
- Lightweight, ergonomic cotton toddler backpacks and play-school bags (such as Strawberry Dotted Cotton Backpacks) designed for books, lunchboxes, and preschool essentials.
5. Pillows & Nursery Accessories:
- Novelty shaped accent cushions (e.g., Elephant Ruffle Accent Pillow, Pizza Pillow).
- Personalized Alphabet / Initial Shaped Pillows (including K, M, S, and custom letter pillows) designed for nursery decor, baby gifting, and kids' bedrooms.
BEARBOO is powered by Shopify, which provides the online e-commerce infrastructure enabling us to showcase and sell these products to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, browse, create an account, purchase products, or communicate with our customer support team.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services on https://bearboo.in, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with our website:
* Contact details including your full name, billing address, shipping/delivery address across India, pin code, mobile phone number, and email address.
* Sizing and Order Specifications including the specific children's clothing sizes (e.g., 6-12M, 1-2Y, 3-4Y, etc.), custom initial letter selections for alphabet pillows, color selections, and quantities ordered.
* Financial information including payment method (UPI, Debit Card, Credit Card, Net Banking, or Cash on Delivery where available), transaction reference IDs, and payment status. All payments are processed through secure, RBI-authorized payment gateways; we do not store sensitive bank account passwords, CVV numbers, or UPI PINs on our servers.
* Account information including your registered email, encrypted password, saved delivery addresses, order history, and preferences (if you register an account with us).
* Transaction information including the items you view, add to cart, wishlist, or purchase (such as nightwear, frocks, coord sets, bathrobes, school bags, or pillows), order values, shipping tracking numbers, returns, replacements, and refunds.
* Communications with us including emails sent to bearbookids@gmail.com, WhatsApp chat inquiries, support calls to +91 9246493339, order customization requests, and feedback submitted through our website contact form.
* Device and Technical information including your IP address, browser type, device type (mobile, tablet, desktop), operating system, screen resolution, and network details.
* Usage information including how you navigate our store, search queries, products viewed, time spent on collection pages, and referral URLs.
Personal Information Sources
We collect personal information from the following sources:
* Directly from you when you browse our collections, create an account, select product sizes, enter delivery addresses, complete checkout, or message our customer care team;
* Automatically through the Services via cookies, web beacons, and log files as you browse https://bearboo.in;
* From our service providers including our e-commerce platform (Shopify), logistics/courier aggregators (such as Shiprocket, Delhivery, Bluedart), and payment gateway partners;
* From advertising and analytics tools (such as Google Analytics and Meta Pixel) to monitor site health and visitor trends.
How We Use Your Personal Information
We use personal information for the following business and operational purposes:
* Provide, Tailor, and Improve the Services: To process orders for children's apparel, bathrobes, bags, and pillows, manage inventory, calculate domestic courier rates, dispatch packages, and process returns or size exchanges within our 7-day policy window.
* Communicating with You: To send automated order confirmations, dispatch notices, courier tracking links via SMS, WhatsApp, or email, and provide timely customer support.
* Order Customization & Sizing Verification: To ensure you receive the correct sizes, fabric specifications, or personalized letter cushions requested for your child.
* Marketing and Promotional Communications: With your consent, to notify you about seasonal sales, festive offers, new product arrivals, or restocked collections. You may opt out of promotional messages at any time.
* Security and Fraud Prevention: To verify genuine buyer orders, prevent payment fraud or address spoofing, and ensure the technical stability of our website.
* Legal and Regulatory Compliance: To generate GST-compliant tax invoices, comply with Indian e-commerce laws, and satisfy statutory tax and financial reporting requirements.
How We Disclose Personal Information
We do not sell, rent, or trade your personal information. We disclose your data only to trusted partners necessary for running our business:
* With Shopify, our e-commerce platform provider, who hosts our online store, product catalog, and secure checkout backend.
* With Indian courier and shipping partners (e.g., Shiprocket, Delhivery, Bluedart, DTDC) to deliver your purchased nightwear, dresses, bathrobes, school bags, or pillows to your doorstep.
* With payment aggregators and banking partners to securely process digital payments (UPI, credit/debit cards, net banking).
* With customer service and messaging platforms for sending order status notifications and responding to support queries.
* In connection with legal requirements, law enforcement requests, or audits in accordance with the laws of India.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy (https://www.shopify.com/legal/privacy).
Third Party Websites and Links
Our website may contain links to external sites, social media pages (such as Instagram or Facebook), or payment portals. If you follow these links, you will be subject to their individual privacy practices. BEARBOO is not responsible for the privacy practices or content of third-party platforms.
Children's Data and Parental Purchase Policy
BEARBOO exclusively designs and sells products intended for children, toddlers, and infants (such as baby nightwear, dresses, bathrobes, backpacks, and nursery pillows). However:
* Our website and purchasing checkout are strictly intended for adults (parents, guardians, or individuals aged 18 years and older).
* Minors are not permitted to make purchases or submit personal information on https://bearboo.in without parental guidance.
* Any information relating to a child (such as clothing size, age group, or child's name/initial for custom products) is collected strictly from the parent or guardian with their explicit consent for the sole purpose of product fitting and delivery.
* If you are a parent or guardian and discover that your minor child has submitted personal details without your supervision, please contact us at bearbookids@gmail.com, and we will delete the data immediately.
Security and Retention of Your Information
We maintain appropriate technical and organizational safeguards (including SSL encryption and secure checkout protocols) to protect your personal information against unauthorized access, alteration, or disclosure.
We retain customer details for as long as necessary to fulfill orders, process warranty/returns, maintain shopping accounts, and comply with mandatory Indian statutory requirements (such as retaining invoices for GST and income tax purposes). When records are no longer required, they are securely destroyed or anonymized.
Your Rights and Choices
In accordance with applicable Indian laws (including the Digital Personal Data Protection Act, 2023), you have the right to:
* Access: Request details regarding the personal information we hold about your account and purchases.
* Correction: Request corrections or updates to your name, shipping address, or phone number.
* Erasure / Deletion: Request the deletion of your account or personal data, subject to legal record-keeping requirements for completed sales.
* Opt-Out: Unsubscribe from marketing newsletters or promotional SMS at any time by using the opt-out link or contacting support.
To exercise any of these rights, please contact our support team or Grievance Officer.
Complaints and Grievance Redressal
If you have any grievances, concerns, or queries regarding this Privacy Policy or how your personal information is handled, you may contact our designated Grievance Officer in compliance with the Information Technology Act, 2000 and consumer protection guidelines:
Grievance Officer: Customer Support & Grievance Team
Operating Entity: SLV Industries (BEARBOO)
Address: SLV Industries, Opp. Kabela, 4th Cross Road, D.No. 25-29, Vijayawada – 520012, Andhra Pradesh, India
Email: bearbookids@gmail.com
Phone / Helpline: +91 9246493339
Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
We acknowledge grievances within 48 hours and endeavor to resolve them within 15 to 30 days.
International Transfers
Our store is hosted on Shopify's global cloud network. Personal information collected through our store may be stored or processed on secure servers located outside India. Shopify maintains industry-recognized security safeguards and contractual clauses to ensure your data remains protected.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our product catalog, operational practices, or legal requirements. Updates will be published on this page with an updated "Last updated" date.
Contact
For any questions about our products, orders, or privacy practices, please contact us:
Brand Name: BEARBOO
Operating Entity: SLV Industries
Address: SLV Industries, Opp. Kabela, 4th Cross Road, D.No. 25-29, Vijayawada – 520012, Andhra Pradesh, India
Phone: +91 9246493339
Email: bearbookids@gmail.com
Website: https://bearboo.in